All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability. No guarantees are made and any delays resulting from postal delays or force majeure are not the responsibility of iWD. By placing an order through our website, you must be over 18 years of age, legally capable of entering into binding contracts, possess a valid credit/debit card issued by a bank acceptable to us and ensure the information given on your order form is complete and accurate.

Placing an Order

Once your order is placed, you will receive an email acknowledgment of your order. A contract between you and iWD is formed once we send you a dispatch confirmation via email that the products that you have ordered have been dispatched. This email will constitute our legal acceptance of your order. Only the products listed in the dispatch confirmation will be those included in the contract formed, as there may be occasions where not all the products you have ordered have been ready for dispatch.

Payment

All prices are inclusive of VAT and are quoted in British (Sterling) Pounds. Delivery costs are additional and are clearly set out on the website. Although we deliver worldwide, we are unable to accept responsibility for customs and handling authorities in the country of destination. This is your responsibility. You can pay for products purchased from iWD by using any of the credit/debit cards displayed on the payment pages of our website. All cardholders are subject to validation checks and authorisation by the card issuer. Products cannot be delivered unless these are completed. Should the payment not be authorised, we will be unable to accept your order and we will not be liable for any subsequent delay or non-delivery.

We try to ensure all details, descriptions and prices appearing on our website are accurate. Errors may, however, occur. Should there be a change in price or expected delivery date, you shall be informed as soon as possible and be given the option of either reconfirming your order or rejecting it. If we have been unable to contact you, the order shall be treated as cancelled.

iWD will try its utmost to supply your chosen products. These will be subject to availability. iWD reserves the right to withdraw products without any notice. You may only purchase iWD products if they are for a personal, non-commercial use. Products are not and will not be supplied for resale.

Product Information

iWD will endeavour to ensure that details and specifications of our products within the website are correct. There may, however, be occasions when some of the information featured may contain typographical errors, incomplete data or inaccuracies including, without limitation, photographs and/or other images of the products. All errors are wholly unintentional.

Whist colour and grain images are a close representation, we cannot accept responsibility for colour variation caused by wood being a natural product and, therefore, variable in colour. Colour variations can also occur using different computers and/or browsers and iWD is not responsible for these.

Cancellation Policy

You may cancel your contract for any reason upon giving written notice via email to iWD within 7 days of the date of the contract. The email notifying us must contain the order number from your order confirmation email. You will receive a full refund of the price paid by you for the products. These products must be returned to us immediately at our registered office address (as set out below) and must be in the same condition you received them as you have a legal obligation to take reasonable care of the products whilst they are in your possession. They must be returned at your own cost and risk, unused and in their original packaging.

Returns, Exchanges and Refunds

iWD will accept returns within 14 days of receipt provided the products are returned in perfect condition and in their original packaging. From the time of delivery, the products are yours and will be held at your own risk. You may request an exchange or a credit note.

Please enclose your order number, which will be on your order confirmation email, and list the products and the reason for your return. A copy of your receipt should also be enclosed. We would strongly recommend that all returns and exchanges are sent to us via a secure service as we will not exchange or refund items that are lost and/or damaged in transit. Products are returned at your own expense. These should be sent to our registered office address:

iWoodesign Company Ltd. Castlewood Wharf, Craven Walk, Stamford Hill, London N16 6DE, United Kingdom

Should products be returned in accordance with the 7-day cancellation policy, as set out above, we will give you a full refund within 14 days of us receiving the products. This will cover the price and delivery of the products. The cost of returning the products will be borne by you.

Should products be returned for a different reason such as a claim that they are faulty or that an incorrect product has been sent, an inspection of the products will be made once received. Where applicable, a refund will be given for any products returned or an incorrect product being sent. Delivery costs for returning the products to us (provided you enclose a receipt) will be borne by us. Please notify us as soon as possible by email to sales@iwoodesign.com, giving your order number and the reason for your return. All goods should be returned in their original packaging.

Use of the Website

Use of our website is subject to our terms and conditions. It is for your personal and non-commercial use only and no copying, distribution or business use is permitted. You must not misuse this website. Whilst assessing, browsing and /or using our website you must not:

- commit or encourage a criminal offence;

- transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;

- hack into any aspect of the service;

- infringe upon the rights of any other person's proprietary rights;

- corrupt data;

- send any unsolicited advertising or promotional material, commonly known as "spam";

- cause annoyance to other users;

- attempt to affect the performance or functionality of any computer facilities of or accessed through this website.

A breach of this provision constitutes a criminal offence. iWD will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

iWD are not liable for any loss or damage caused by a distributed denial-of-service attack, viruses or any other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloadings of any material posted on it, or any website linked to it.

We cannot guarantee a continuous uninterupted internet presence especially when online maintenance, repairs, modifications or upgrades to the website have to be carried out or in circumstances beyond our control. We reserve the right to alter or withdraw the website at any time without notice.

Intellectual Property Rights

The intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in iWD or its licensors. These include pictures, designs, logos, photos, written text and other material. These rights are protected by copyright laws and treaties around the world.

The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited. Exceptions exist if you print, copy or download parts of the website for the sole purpose of ordering products.

Third-Party Links

In an attempt to provide increased value to our visitors, iWD may link to sites operated by third parties. However, even if the third party is affiliated with iWD, iWD has no control over these linked sites, all of which have separate privacy and data collection practices, independent of iWD. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, iWD seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Disclaimer

iWD shall not be liable to you by reason of any representation (unless fraudulent), or any duty at common law, or any implied warranty, condition or other term, or under the express terms of the contract, any indirect, special or consequential loss or damage (whether caused by the negligence of iWD, its directors, employees, agents or otherwise) which arise out of or in connection with the use of this website.

The supply of the products, their use or resale by you, and the entire liability of iWD under or in connection with the contract shall not exceed the price of the products, except as expressly provided in these conditions. iWD are not liable to you or be deemed to be in breach of the contract for any delay in performing or failure to perform any of our obligations in relation to the products ordered by you, should the delay or failure be beyond our reasonable control. Your statutory rights are not affected.

Nothing in this disclaimer section or elsewhere in these terms and conditions shall act to limit or exclude our liability for the death or personal injury caused by the negligence of iWD, its agents or its employees.

Privacy Policy

For information regarding our privacy policy, please refer to our Privacy Policy section.

Registered Address

iWD's registered office is located at: c/o Reliance Veneer, Castlewood Wharf, Craven Walk, Stamford Hill, London N16 6DE, United Kingdom.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the law of England. In the event of any dispute or claim associated with theses terms and conditions, it shall be subject to the exclusive jurisdiction of the English Courts.